What we collect
- Your phone number when you sign up for SMS alerts or rewards updates, or text us for customer support.
- Your support messages and, when you leave a voicemail, the recording and its transcript so our team can respond.
- Your email address when you contact us or subscribe to updates.
- Basic device information, including IP address and browser details.
We limit collection to the information needed to provide and improve our services.
How we use it
- Process and fulfill orders and respond to your support requests.
- Send order, promotion, and rewards messages you have requested.
- Improve the website and our operations.
- Meet legal obligations.
SMS messages
Promotional and rewards messages are limited to up to four per month. For customer-support conversations, message frequency varies with your request. Message and data rates may apply.
Texting our support number authorizes replies about that request; it does not enroll you in promotional messages. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and consent are not shared with affiliates for their marketing or promotional purposes. Service providers may process messages only to deliver our communications and support services.
Reply STOP at any time to opt out, or HELP for help. You may also email help@ohnobagels.com.
Service partners
We use Twilio for messaging and Stripe for payment processing.
Those companies process information under their own privacy policies and terms.
Your choices
You may request access to, correction of, or deletion of your personal information.
You may opt out of SMS communications at any time.